Steve is an accomplished management consultant with nearly 20 years of experience designing and delivering innovative research solutions. His commitment to delivering meaningful and actionable insights to improve a client's bottom-line has consistently earned executive management acceptance of his recommendations. As Senior Vice President at iSKY, Steve develops partner and client relationships in a variety of target verticals, including financial services, automotive, insurance, media, and sports & entertainment.
Prior to joining iSKY, Steve was Group Director at TARP Worldwide leading proposal and capture efforts and managing a series of Fortune 500 client engagements. In response to client needs, Steve developed benchmarking studies, new forecasting models and organizational scorecards that allowed clients to evaluate performance, establish priorities, modify business processes, and set goals for improvement. Steve has earned his B.S. from Vanderbilt University in Mathematics and Political Science and is a graduate of the Campaign Management Institute at American University.
Stephanie Tuggle has fifteen years of sales and operations experience in customer satisfaction management including eleven years with iSKY. In her current role, Stephanie oversees the client services organization that manages all of iSKY’s clients, as well as the team responsible for supporting clients’ retail networks of more than 1,500 stores and over 100 field team members. She is responsible for ensuring that all performance standards and SLAs are met, both in quality and operations, and the development of the survey instrument, program design, piloting, field training, reporting and analysis, as well as the ongoing support of new and existing client programs.
Stephanie earned her B.S. from Hood College in Business Management and Finance.
Greg Pendleton, VP of Business Development, brings over 25 years of automotive industry background and experience to iSKY. Greg's broad-based management competencies span sales, marketing, operations, business development, client services, account retention and retail consulting with three major auto manufacturers: Ford, BMW and Mazda.
Greg is seasoned in automotive retail process improvement consulting, having helped launch and lead BMW's Performance Management program. He was successful in furthering the customer experience by generating insights and solutions through market research and consulting across the BMW dealer network. Greg lead strategic initiatives targeting new and used sales growth, owner loyalty improvement, lead generation and conversion, sales delivery, service efficiency as well as customer satisfaction. Greg was also part of a cross functional CRM team that developed a customer "touch point" map which laid out, at every engagement, how the manufacturer and its customer base interact.
Greg graduated with a bachelor's degree in Business Management from Shippensburg University.
